TSI Shopping Baskets provides a 30-day money back guarantee on all catalog items. All non-manufactured items issued by TSI Shopping Baskets are warranted only to the degree and in the manner documented by the manufacturer.
- There is a $9.50 charge for C.O.D. orders. All orders ship via Fed-Ex Ground or Common Carrier.
- Avoid C.O.D. charge by using a credit card, mailing or faxing a check (No personal checks).
- All drop shipped merchandise will require MC, Visa, Discover, AMEX or Prepaid Company check.
- All first time orders must be prepaid by Credit Card or Company Check.
- A $20 fee will be applied for all returned checks.
- Minimum order $25.00. If less please add $3.00.
- We are authorized to collect 7.25% California Sales Tax on all "non-resale" items shipping within California.
- Prices and photographs are subject to change without notice.
- Customers purchasing custom printed merchandise will be responsible for overruns up to 10%.
- All public institutions (libraries, schools, Government agencies, etc.) will be billed on Net terms.
Return Policy: All shipments must be checked immediately upon receipt. Any return notification must be made within 30 days from date of invoice. All custom order/work are non-refundable. All returns must be accompanied by a copy of the original invoice and a return authorization number given by one of our customer service representatives.
Shipping charges incurred due to the return of merchandise are the responsibilities of the buyer. TSI Shopping Baskets will not be responsible for damages, which occur during the return of goods. Credit will only be issued upon arrival of merchandise in the original condition.
Lost or Damaged Goods: Fed-Ex Ground shipments containing multiple packages may be separated, so please allow 3 working days after arrival of the 1st package before calling. All claims for damaged Fed-Ex Ground shipments must be made directly to Fed-Ex Ground immediately, as well as notifying TSI Resuable Bags of the damage.
Warning: Any merchandise damaged is the responsibility of the carrier. List any missing or damaged cartons as such on the Bill of Lading. The consignee (buyer) is responsible for reporting any missing or damaged merchandise and must immediately file the proper notification for claim with the carrier.
Refused Shipments: Refused shipments without cause will result in the buyer being billed for all freight charges plus a $25 handling fee.
International Shipments: All international shipments will have applicable brokerage fees, duty, taxes and GST added unless otherwise specified by buyer.
Trucking Shipment: Orders too large to ship Fed-Ex Ground will be shipped common carrier (truck). Truck shipments will not be sent C.O.D. All truck shipments must be prepaid. Truck shipments will not be unloaded by the driver, unless prearranged and will incur an additional handling fee. Additional handling fees are the responsibility of the buyer. Arrange all special handling requirements at same time of placing order.
The following principles apply to the personally identifying information we ask you to provide. "Personally identifying information" is considered your detailed identification to include: your name, physical address or email address. You can find more information about the data we collect on particular services by clicking the links on the side of this page.
Some services do not require any personally identifying information, while others require you to register for an account. ISD Group asks you for some personal information in order to create an account (typically your name, email address and a password for your account) enabling us to use that information to provide the service. For certain services and product purchases we may request credit card or other payment information which we maintain in encrypted form on secure servers.
When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.
WE DO NOT RENT OR SELL YOUR PERSONALLY IDENTIFYING INFORMATION TO OTHER COMPANIES OR INDIVIDUALS, WITHOUT YOUR CONSENT. We may share such information in any of the following limited circumstances only if we have your consent.
We conclude that we are required by law to have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of TSI Shopping Baskets, its users or the public.
If you have an account, we may share the information submitted under your account among all of our services in order to expedite your experience and to improve the quality of our services. We will not disclose your account information to other people or non-affiliated companies, except in the limited circumstances described in this Policy or with your consent.
We may store and process personal information collected on our site in the United States or any other country in which TSI Shopping Baskets or its agents maintain facilities. By using our services, you consent to the transfer of your information among these facilities, including those located outside your country.
We take necessary security measures to protect against unauthorized access, unauthorized alteration, or disclosure, or destruction of data.
We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.
Updating your information
We provide mechanisms for updating and correcting your personally identifying information for many of our services.
The sites displays as search results, or links to TSI Shopping Baskets, are developed by people over whom exercises no control. These other sites may place their own cookies on your computer, collect data, or solicit personal information.
TSI Shopping Baskets may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of TSI Shopping Baskets programs and services.
Changes to this Policy
If you have any additional questions, please feel free to contact us any time.